Consultant / Manager

The Consultant/Manager training is ideal for ITSM managers who want the whole deal on how to do their job better –

whether that concerns planning, implementing, deploying and maintaining IT services or just facts about ITSM processes and the overall management system.

By the end of the training, candidates will know how to implement and maintain management systems in compliance with best practices and the international ITSM standard, with total ease.


Prerequisites

Course

Exam

ITSM Foundation

and either:

1. Professional M&I + 2 other Professionals

or

2. Associate

Mandatory, 18 hrs.

• Exam: 20 multiple choice questions
• 3 essay-style questions
(total 120 mins.)

> detailed exam requirements

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