Foundation

Foundation training provides professionals a basic but no less important level of knowledge and understanding of both ITSM and Service Quality Management.

Topics covered include an introduction and overview of the main principles, concepts and relationships related to ITSM and the ISO/IEC 20000 standard, as well as terminology of the quality approach to ITSM.

Foundation

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Foundation Bridge - now available at Prometric

Already have an ITIL® certificate? Then save money today with this exam.

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